Service and Warranty

Sink Warranty Details


All Oliveri sinks are provided with a Lifetime Manufacturer’s Warranty that complies with the Competition and Consumer Act (2010) in Australia (http://www.accc.gov.au/). This warranty does not cover scratching or normal wear and tear, as these are not manufacturing faults.

Oliveri sinks are warranted to be:

  • of merchantable quality—that is, goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods
  • fit for the purpose or job that the consumer described to you or that are self-evident
  • match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging are free from defects and faults.

This also means that Oliveri:

  • have the right to ask for proof of purchase from the consumer, for example, a receipt or credit record.

Oliveri are also not obliged to provide a refund, credit or exchange if a consumer has:

  • changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour
  • found they can buy the same or similar goods elsewhere for a cheaper price
  • examined goods before buying them and should have seen any fault at that time
  • had a defect drawn to their attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty. Oliveri will rectify any genuine manufacturing fault found with any Oliveri sink during normal domestic use.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sink Service Details

Initially, please contact your sink Installer to confirm that the benchtop is level, the cut-out is correct and the sink has been installed correctly. If the installer is satisfied that the problem is not due to poor installation, please contact T2 Services Pty Ltd for assistance on:
Ph: (07) 5596 0738
Fax: (07) 5527 3353
Email: oliveri@t2services.com.au

If a warranty service call finds that the sink does not have a genuine manufacturing fault, T2 Services Pty Ltd reserves the right to pass on any callout fee to the householder.


Tapware Warranty Details


In addition to the above implied warranty conditions of the Competition and Consumer Act (2010) in Australia (http://www.accc.gov.au/), Oliveri mixer taps are warranted to be free from manufacturing defects for a period of 10 Years: 5 years only (parts & labour) plus an additional 5 years on the Cartridge (parts only), when used in a domestic situation.

The warranty does not cover against normal wear and may be voided if the product is misused or not installed in accordance with individual installation instructions.

All tapware purchased prior to August 2011 is subject to a 12 month parts and labour plus an additional 5 year cartridge (parts only) warranty. Note: Fitting spout-attached devices, including water filters, to Oliveri mixers may void warranty.

In the event any Oliveri product is rendered obsolete and a replacement product is required, Tasman Sinkware reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Tapware Service Details

If the problem represents a danger, or damage to property may occur, immediately shut off the water supply.

If the mixer tap requires servicing, please contact your plumber (preferably the one who installed it). Most problems occur due to contaminated supply lines or water pressure exceeding 600kPa.
If the Plumber is satisfied that the problem is not due to poor installation, please contact T2 Services Pty Ltd for assistance on:
Ph: (07) 5596 0738
Fax: (07) 5527 3353
Email: oliveri@t2services.com.au

If a warranty service call finds that the mixer tap is not at fault, T2 Services Pty Ltd reserves the right to pass on any callout fee to the householder.
 

Filter System Warranty Details

Product Specifications: The unit must only be used for a portable water source and with cold water (with a temperature range between 2 and 38°C).

Tasman Sinkware warrants to you, the first person who has purchased and used the unit (“you”) that this unit is free from defects due to faulty material and workmanship in accordance with the conditions set out in this document. This warranty is provided to you in addition to your rights at law, including but not limited to your rights under the Trade Practices Act 1074 (Cth) and applicable legislation in your Australian State or Territory.

What this warranty covers:

This warranty covers defects due to faulty material and workmanship of the unit supplied to you:

  • For a period of 5 years from the date of purchase in respect of the entire unit, excluding the Replaceable Elements. The Replaceable Elements are consumable components and all parts of the unit which can be replaced including but not limited to the filter or water treatment cartridge if there is a defect in the filter or cartridge. This does not include the replacement of the filter or cartridge to extend the life of the filter or cartridge. The life of the filter cartridge is affected by water quality, usage and water pressure.The warranty only extends to the original purchaser of the unit.


What this warranty does not cover:

This warranty does not cover the unit or a Replaceable Element of the unit where:

  • The defect, fault or failure is attributable, or substantially attributable to misuse, abuse, accident, misapplication, neglect, freezing, oxidizing agents (including but not limited to chlorine, ozone, chloramines and other related components) or act of God;
  • The unit has been in conditions which do not conform to the recommended design guidelines or has been operated in a manner which is contrary to Tasman Sinkware’s printed instructions;
  • The unit has not been installed in accordance with Tasman SInkware’s printed instructions and has not been installed in compliance with all applicable laws, regulations and industry standards;
  • The unit has not been used in accordance with the manufacturer’s instructions;
  • The unit does not meet the conditions for use described in the owners manual or performance data sheet for this unit
  • You use accessories or components which do not meet Tasman SInkware’s specifications as set out in the Owners Manual;
  • The defect,fault or failure is due to normal wear and tear;
  • The defect, fault or failure has occurred where the unit has been used reasonably or has reached its serviceable life;
  • The serial or model number label of the unit is removed or defaced;
  • The unit is serviced, modified, altered or repaired by an unauthorized or unqualified person;


How to make a claim under this warranty:

To make a claim under this warranty you must contact Tasman Sinkware within 21days of the defect, fault or failure occurring. Tasman Sinkware’s warranty Contact number is 1300 13 7465. At the time of repair or replacement under your warranty claim you must provide to Tasman Sinkware:

  • Proof that you purchased the unit from an authorized retailer or dealer within the warranty time; and
  • A copy of a certificate which certifies that the unit was installed in compliance with our printed installation instructions and all applicable laws, regulations and industry standards. Tasman Sinkware will only pay for repair or replacement upon receipt of proof of your purchase showing the date of purchase.


Limitation of Liability of Tasman Sinkware under this warranty:

Where a warranty exists or is implied by law, Tasman Sinkware liability is limited (to the extent that it can be limited) to repair or replacement of the faulty Replaceable Element or the unit or an equivalent unit. Tasman Sinkware may, in its discretion, choose whether it shall repair or replace any unit or Replaceable Element or Tasman Sinkware may choose to pay to you the cost of replacing the Replaceable Element or the unit or the cost of having the unit repaired. To the extent permitted by law, Tasman Sinkware assumes no liability whatsoever and disclaims all liability for direct, indirect or consequential loss, or special, general or other damage or expense caused by or arising out of:

  • Any failure to install or use the unit in accordance with the Manufacturer’s Instructions, the Installation and Operating manual or Tasman Sinkware’s printed instructions; or
  • The purpose for which you are purchasing the unit.

You acknowledge that the quality of water supplied and your water usage rate and influent water pressure may vary seasonally or over a period of time.
In addition to this water characteristics can differ if the unit is relocated or the environment changes.

You acknowledge that Tasman Sinkware does not know your requirements and cannot and does not warrant that the unit is fit for the purpose for which you intend to use the unit or is appropriate for the purpose for which you intend to use the unit. Tasman Sinkware does not authorize others to assume any obligation on its behalf even if you inform them of the purpose for which you intend to use this unit.

WARNING Tasman Sinkware does not recommend making alterations to your existing plumbing to accommodate this filter system. If you wish to modify existing plumbing you must comply with AS 3500 and use a licensed plumber. Where internal water pressure exceeds 860 kPa a Watermark approved Pressure Limiting Valve must be installed prior to the filter system.

WARNING The contaminants or other substances removed or reduced by this water treatment system are not necessarily in your water supply. Do not use with water that is microbiologically unsafe or of an unknown quality without disinfection before or after the system.

IMPORTANT This filter is designed to be used with mains/city water supplies.

CAUTION Safely isolate the water supply prior to installing the filter system to avoid injury and property damage.

Accordingly, you may find that with new kitchen tapware the braided flex hose supplied with the new kitchen tap has a rubber internal. This rubber internal may, in some instances, cause taste and odour issues when the filtered water first comes into contact with the hose.

Should this occur then flush the filtered water through the hose over a period of time to remove taste and odour issues.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have all the goods repaired or replaced if the good fails to be of acceptable quality and the failure does not amount to a major failure.

Further warranty details specific to each filter product can be found in the Owner's Manual provided in the kit or on the filter product page under the 'Downloads' tab.

 

Accessory Warranty Details

All Oliveri accessories are provided with a 12 month warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.